Customer Success Manager (Data, AI, Infrastructure, Security or Apps)

The ideal candidate has experience in Identification of customer needs, especially in the area of new cloud and data technologies. This role demands focus on existing customers’ growth and retention. We are looking for a self-driven person with knowledge in the area of new cloud technologies (Data, AI, Infrastructure, Security or Apps) that will enable Elitmind to growth within existing customers.

 

What makes you a great fit?

 

  • Experience in the area of Technology Sales or Presales, as CDO, CTO, Digital Advisor, Architect, Leader of technology/domains or other relevant role utilizing new cloud technologies: Data, AI, Infrastructure, Security, Apps is required.
  • High skills in creating a solution vision tailored to customer needs.
  • High personal culture, ability to work with management, directors, managers, and architects.
  • Fluent in English (additional languages are a plus).
  • Goal-oriented and strategic planning.
  • Excellent communication skills and the ability to present arguments clearly and understandably.
  • Ability to conduct meetings, workshops, and presentations.
  • Willingness to travel, including internationally (Western Europe, Southern Europe, Middle East- Dubai) - you plan your schedule, but events may require it. 

 
 

What will you do?

  • Managing assigned accounts, retaining customers and leading a matrix team to work for customer’s success.
  • Identification of customer needs in the area of new cloud technologies.
  • Co-creating the strategy for the Commercial department.
  • Collaboration with other departments of the company, especially Delivery&Technology team and New Business team.
  • Close cooperation with technology partners such as Microsoft, Databricks, Snowflake, UiPath, GCP, etc.
  • Active efforts and planning to acquire new projects and/or services within existing customers, building long-term relationships with customers and partners.
  • Reporting to the Head of Commerial

 

Our benefits

 

 

Your journey with us starts here:

1.    Initial Screening: If you meet our requirements, our recruiter will reach out to you for a chat about your motivations and expectations. Get ready to share your passion!

2.    Technical Interview: Next, you'll be invited to showcase your skills in an interview with one of our technical experts or team members. This is your chance to shine and demonstrate your expertise.

3.    Final Interview: Finally, you'll have the opportunity to meet your future Team Lead. This is the perfect moment to learn more about the role, the team, and to ask any questions you might have.

ID: 143 job_post.published_on: 15/09/2025
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