We are looking for Service Manager, who will be responsible for the operational management and continuous improvement of Data Services in a large international environment. The role focuses on service governance, ITIL best practices, process optimization, stakeholder management, and collaboration with business, technical teams, and Delivery Managers to ensure service quality, manage risks, and drive continuous improvement.
What makes you a great fit?
- 5+ years of experience in IT Service Management, preferably within Data services and a consulting company.
- Experience of ITIL v4 and service management best practices and project management basics.
- Basic understanding of modern data platforms, including Snowflake, Microsoft Azure, and other cloud-based data solutions.
- Strong stakeholder management, communication, and problem-solving skills within international environment.
- Experience managing incidents, changes, service levels, and continual service improvement initiatives.
- Understanding of data governance, security, and compliance principles.
What will you do?
- Own end-to-end service delivery and operational excellence for Data Platform and AI services.
- Design, standardize and continuously improve governance and operational processes across the data platform.
- Coordinate initiatives that improve operational efficiency.
- Drive ITIL processes, including Incident, Problem, Change, and Service Level Management, across data at large, matrix, international enterprises.
- Define and implement data governance standards, policies and operating model for the enterprise data platform.
- Own the Data Product governance framework, including classification, catalog management and lifecycle.
- Define and optimize operational processes in areas such as access management, change management, incident management and risk management.
- Collaborate with Delivery Manager on providing information regarding assigned project status risks and opportunities.
Our benefits
Your journey with us starts here:
1. Initial Screening: If you meet our requirements, our recruiter will reach out to you for a chat about your motivations and expectations. Get ready to share your passion!
2. Technical Interview: Next, you'll be invited to showcase your skills in an interview with one of our technical experts or team members. This is your chance to shine and demonstrate your expertise.
3. Final Interview: Finally, you'll have the opportunity to meet your future Team Lead. This is the perfect moment to learn more about the role, the team, and to ask any questions you might have.